The Capitana Key West

My stay at The Capitana in Key West was nothing short of exceptional. From the moment I arrived, I was greeted with warm hospitality and a sense of comfort that made my vacation truly special. The hotel itself boasts a charming and elegant decor, capturing the essence of Key West's unique style and culture. My room was not only beautifully decorated but also offered all the modern amenities I could ask for, ensuring a comfortable and relaxing stay. What really stood out at The Capitana was the attention to detail. Whether it was the perfectly manicured grounds, the pristine swimming pool area, or the delightful dining options, everything was designed to enhance the guest experience. The staff were always friendly and went above and beyond to accommodate any needs I had, providing excellent recommendations for local attractions and dining. The location of the hotel is ideal, offering easy access to the vibrant life of Key West while still providing a peaceful and serene environment to retreat to. The sunset views from the hotel were simply stunning, adding to the unforgettable memories of my trip. I highly recommend The Capitana to anyone visiting Key West. Whether you're looking for a romantic getaway or a fun-filled family vacation, this hotel offers the perfect blend of luxury, comfort, and hospitality.

I gave this hotel the opportunity to contact me to discuss my concerns but they didn’t. The Hot tub wasn’t working The breakfast was poor quality. However my main issue. Is the huge use of single use plastics for EVERYTHING. Could be a lovely hotel. But plastics knifes and forks and paper plates give this pleasant hotel a vibe of peasant living. Staff are nice, but don’t really care hence my review after them failing to respond. AVOID AVOID AVOID

A very good place where take a break and have a good holiday. We spend there some days and We were delighted. Very kind staff and clean and amazing place. Nice and clean pool and the hot tub too, amazing. You can enjoy pool it till late night and the included breakfast is good for starting the day. I love the room and the views and you can rent kayak and have a fun day in the coast. The only thing I notice is that sell that hotel like first line of beach and do not have any beach is a golf with rocks and marine trees, has no sand or beach you can not swimming there just make some water sports like kayak but the pool and it's amazing and staff super kind. I enjoy my vacations there

January 2024. Overall a wonderful hotel. Highly recommended, despite some things that could be improved as per below. PROS -fantastic, heated 30 yard long pool. Perfect for swimming laps in the morning before the kids get in. -very nice clean rooms. -The hotel rooms have a microwave, a small refrigerator, and a Nespresso machine -Almost every room has a view of the pool and the ocean from a private balcony with a table and 2 chairs. -Friendly and helpful staff -Currently there is a hot breakfast with eggs and bacon, etc. also bagels, cinnamon rolls, fresh fruit, cereal, yogurt -There is a comfortable indoor sitting area for breakfast, plus additional outdoor seating with a view of the pool. -thick good quality towels in the room, and plenty of beach towels down by the pool -Cold bottles of water and ice available at all times -The mandatory resort fee covers parking, free bottles of water, breakfast, basic Internet service -kayaks and paddle boards and bicycles are available to rent at the hotel. CONS -Only disposable paper cups and artificial creamer are provided in the rooms. (It would be so much nicer to have real mugs and half-and-half). -at breakfast everything is disposable and therefore primarily trash. this includes the plastic plates, the paper cups, the plastic utensils. The cereal comes in individual throwaway containers. This is a hotel chain that professes to be environmentally conscious. Providing this much waste every morning is not environmentally conscious. -again, only artificial creamer in little pods to put in your coffee or tea. No half-and-half or whole milk. -The location is great for the view but not so great for getting into town. You need a bicycle or car or golf cart. Luckily, these are easily rented and parking is included in your daily resort fee. -there is Internet included with your resort fee, but fast Internet must still be purchased for $10 per day. -there is no regular restaurant in the hotel, other than the outdoor bar by the pool. Luckily, there are many restaurants to choose from in Key West as long as you have transportation.

Can’t say enough good things. My family loved our stay at The Capitana. The room was spotless and smelled so good! I think this has to be the best hotel pool in Key West - there was plenty of room for all the guests and our daughter loved the fountains and all the lights at night. We also enjoyed the complementary smoothies and popsicles by the pool. The breakfast was different every day and did not disappoint. Loved having a fridge of cold water to grab on each floor. All the staff were very welcoming. My family was impressed by everything and so happy we chose to stay here. Highly recommend for anyone looking to visit Key West, especially if you’re looking for a low-key, quiet, relaxing time!

I provided 5 star ratings in all sub categories, but overall rating is 1 star. If I could give a negative, I would have. The sole reason is that even though the hotel is great, but how can they allow so much throw away plastics on daily basis (all the cutleries and breakfast plates are USE and THROW!!!) ? Really ? It is like totally oblivious to the environment. I lived in India and in UK. I never saw such gross uncaring attitude towards environment till I went to Miami. And this hotel was on an island!!! And this country claims to be world leader... It is just unacceptable. Get some real people doing real work, don't cry over immigration.